Troubleshooting
Check the most common setup and AI chat problems.
The launcher does not appear
- Confirm the snippet from Add to your site is present in the published page.
- Check that the page hostname is verified and enabled under Domains.
- Check the widget is enabled, has an enabled agent with published knowledge, and is not excluded from this page.
- Reload the page and inspect browser console errors for a blocked script or Content Security Policy rule.
The launcher opens but the agent cannot answer
Open the agent’s Knowledge page and confirm its current version is published. Ask a question that is answered directly in that knowledge. If a new build is processing or failed, review the update state before trying again. For a question outside the published knowledge, add and publish the missing material.
A Smart Trigger does not run
Check the rule’s domain, page pattern, delay, and repeat setting. Test on a fresh page visit. A visibility exclusion can prevent the widget from appearing on that path.
Still stuck
Contact support with the page URL, the widget name, what you expected, and what happened. Do not include private customer messages or credentials in a public feedback field.
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